Pytania i odpowiedzi
    • What is Kobold Customs?

      We are a producer and seller of shooting parts and accessories from southern Poland. Our main focus is products related to firearms magazines and tuning parts.
    • What products does Kobold Customs produce?

      In our webshop you can find items made or modified by us, sorting by Kobold Customs brand. Please note that we offer products both entirely made by us and third-party products modified by us on our own.
    • Which colors are available for products made by Kobold Customs?

      We manufacture accessories in many standard colors, but also customize customer-specific colors (you can use the contact details herefor details on possible options).
      Please note that some of our high performance parts are sometimes only available in certain colors due to the presence of color-shifting composite additives.
    • Do you ship abroad?

      Yes. Please note, however, that there may be additional requirements for importing parts into your country, so check to see if you can purchase them. If necessary, we can attach the required customs documents to the shipment.
    • What's the shipping time?

      Most orders are shipped within 1-2 business days of receipt of payment. Sometimes due to public holidays, very high order amounts and other rare events beyond our control, it may take slightly longer to process your order.
      We also allow pre-orders for some products that are currently out of stock but expect to be available in a timely manner. Additional processing time typically ranges from 3 to 21 days depending on the type of item (see product page for more exact time).
      Should there be any significant delays, we will inform you via email about the situation and available options.
      Delivery times vary greatly depending on the customer's location and the shipping option selected, but generally you can use the information below for reference:
      - Poland (1-2 business days)
      - Central EU (4-7 business days)
      - Western EU (7 -12 business days)
      - North America (2-4 weeks)
    • What are the payment options?

      You can pay with credit / debit cards, bank transfers or, in the case of Polish addresses, upon delivery. Some specific transactions can also be made with Paypal. If you want to make and order with Paypal, please use the contact details available here. In your message, specify what items you would like to buy. Paypal's terms of service are quite strict with regard to transactions on firearms parts, so we are forced to take additional steps to verify compliance on specific products.
    • What currencies are accepted?

      We are happy to accept PLN, EUR and USD, but we can also agree other currencies on request.
    • Can I return the ordered products for a refund?

      Yes, you can return any item within 14 days of receiving it. If you want to return, please write to:
      In the e-mail, please include the order number and the products you want to return. We will answer you with information on how to return the goods.
      Please do not return the goods without contacting us first.
    • Can you make a new variant of an existing item to order or accept custom orders?

    Yes, we are often able to redesign specific elements based on customer data and dimensions. If a product manufactured by one of our suppliers is missing from our store, please contact us as we can often import it directly for you.
    For more information on specific custom orders please use the contact details available here.
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